ITSM

The Creator Workflows reference guide
A tour of key low-code features and functionality on the Now Platform. Using the Now Platform for low-code...

How 5 Enterprises Consolidated ITSM to Reduce Costs
See how five leading brands modernized ITSM with ServiceNow. For businesses that want to transform, modernizing...

Customer Workflows Book of Knowledge
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

Strategic Portfolio Management: The thing you've been missing
Strategic Portfolio Management (SPM) encompasses philosophies, capabilities, and processes—supported...

ITSM Pro: Beyond out-of-the-box
Deliver an AI-powered employee experience across any system with Automation Engine. IT organizations...

Book of Knowledge: Employee Experience
Keeping employees engaged, productive, and connected has never been more important—or more difficult....

Malwarebytes Incident Response
When a cyberattack occurs, speed is one of the most critical factors in the remediation process. Cyber-prepared...

Activate ESG Use Case Guide
Incorporating robust ESG practices into business strategy and execution is critical, not only to be a...

CompTIA A+ Certification All-in-One For Dummies, 5th Edition
Fully updated to cover the 2019 exam release! CompTIA's A+ certification is an essential certification...

Aruba Unified Infrastructure
Network infrastructure and operations teams have never been more stretched. Hyper-distributed edge environments...

How to Make a More Efficient IT Helpdesk
There's a lot riding on today's Helpdesk Managers and their teams. As organizations have expanded in...
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