10 ways voice will disrupt the workplace in the next 5 years
The way businesses adapted to COVID-19 was nothing short of remarkable. Entire companies shifted from...
Use Case-Driven Cloud Security Evaluator Guide
Researching cloud security? Be sure you evaluate yourself and your vendors on the 6 most common cloud...
7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...
Modern upgrade opportunities powered by Veeam DataLabs
With the upcoming end of life of Microsoft Windows server 2008 R2, organizations need to have a plan...
The Inner Circle Guide to AI, Chatbots and Machine Learning
The Inner Circle Guide to AI, Chatbots and Machine Learning is part of a series of analyst reports investigating...
The state of contact centre transformation in the new digital world
The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...
5 ways to reduce risk with continuous monitoring
The rise in breaches over the past few years has made it clear that many organizations are overwhelmed...
Effective CISO Presentations to the Board: Top Tips & Checklist
As a CISO, you have crucial info to convey about cyber risk, and your board wants to hear it. In a recent...
Shift your Web Security to the Cloud, for the Cloud
As enterprises embrace digital transformation, the adoption of software-as-a-service (SaaS) is robust...
Unified Promotions: An Offer Hard to Resist
Promotions are no longer a bait to lure customers and clear excess stock, they are now part of retailers'...
Box and ECM: Key integrations that drive digital transformation
Box and ECM: Key integrations that drive digital transformation Legacy ECM solutions simply can't keep...
14 innovative personalisation ideas for the digital-first customer
Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....
10 Ways to Fortify Ransomware Recovery Defenses
Ransomware has become a 'cyber-pandemic' that shows no signs of diminishing anytime soon. Your ransomware...
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