ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

With 53% of employees disengaged at work, it's not surprising 84% of global CEOs believe they need to...

Application control, sometimes called application whitelisting,is a means for controlling the software...

Organisations are re-evaluating the way they approach IT in order to address new needs and embrace opportunities....

As the enterprise data environment becomes more complex, so does the challenge of ensuring cost-effective,...

Digital transformation is no longer a mystery to enterprises, but they still have many questions. What's...

Much of our daily lives intertwine with artificial intelligence. From watching movies recommended by...

The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

Securing the web applications and APIs that underpin cloud architectures is a challenge for security...

Today's wave of digital transformation is redefining the role of the CIO, and Gartner surveys chart the...

As more enterprises move their IT infrastructures to the cloud and get their software via cloud subscriptions,...

Customers' expectations have never been higher. We all expect more, especially online. We want experiences...

The Inner Circle Guide to AI, Chatbots and Machine Learning is part of a series of analyst reports investigating...