CRM

The Inner Circle Guide to Agent Engagement and Empowerment
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

IT Infrastructure Made to Meet Modern Business Needs
IT modernisation is a key focus for many organisations. Legacy infrastructure and deep-seated operating...

Customer 360 for dummies
Did you know that approximately 300 billion emails are sent every day and that about half of all email...

Third-Party Due Diligence: Creating a Credible & Defensible Program
Ensuring compliance with anti-corruption statutes such as the U.S. Foreign Corrupt Practices Act ('FCPA')...

NetSuite ERP vs Epicor ERP vs Sage Cloud
Enterprise resource planning ranks high among the most comprehensive, powerful data management solutions...

How to Meet Digital Expectations in IT: A European Study
More than 4,000 customers have told they us they want to go digital, while 800 senior decision makers...

Connect Everywhere: Better Voice Communications for Microsoft Teams
We used to have separate physical devices for phone calls, email and chat, and video conferencing. Over...

Digital Document Processes in 2020: A Spotlight on Financial Services
The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

Top Workplace Trends 2023 (and Why Communications Are Essential)
What changes are coming for your organization in 2023? Looking ahead is essential for successful businesses....

The data challenges in usage-based subscriptions
The boldest companies are taking note and giving their customers the usage-based pricing they want. And...

Zero Trust Access for Dummies
As businesses continue to embrace digital innovation, cloud applications, and the new work-from-anywhere...

8x8: Collaboration and AI Take Customer Care to the Next Level
This buyers guide examines the North American contact center market for both premise- and cloud-based...

Dissecting a Cloud Attack: Securing Azure with AzLog
Microsoft Azure is one of the fastest-growing cloud infrastructure services. Unfortunately, the advantages...
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