Knowledge Rocks! An introduction to knowledge management in the contact centre
NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible, and helpful content to customers, while helping agents provide better support. From the search engine to the interaction, knowledge management is crucial to delivering effortless customer experiences.
In this e-book you will learn:
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Related Categories: Analytics, Cloud, Compliance, CRM, Databases, Document Management, Email, Employee Experience, ERP, Network, Software
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