Knowledge Rocks! An introduction to knowledge management in the contact centre
NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible, and helpful content to customers, while helping agents provide better support. From the search engine to the interaction, knowledge management is crucial to delivering effortless customer experiences.
In this e-book you will learn:
Read More
By submitting this form you agree to NICE contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Analytics, Cloud, Compliance, CRM, Databases, Document Management, Email, Employee Experience, ERP, Network, Software
More resources from NICE
The state of contact centre transformation in...
The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there is no going back to how things were. Deprived...
Chatbot Starter’s Guide
Is your contact center struggling to determine which chatbot solution is right for you? This eBook can help you cut through all the chatbot chatter...
Intelligent Authentication and Fraud Preventi...
In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers with competitive context for evaluating se...