Service Management

Advancing SOC Endpoint Incident Response Practices
Even with a comprehensive multi-layered protection solution in place, no organisation can prevent every...

Divestitures: Mastering Transition to Accelerate Business Growth
In an era where speed is paramount to maintain competitive sustainability, business restructuring through...

CCW Digital’s Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work...

Time to say yes to NoSQL
This whitepaper from Stratecast and Frost and Sullivan provides expert advice to business technology...

Windows Virtual Desktop Jumpstart
Not all applications are web-based or designed to run from the cloud. Many applications still require...

Strategic Portfolio Management: The thing you’ve been missing
Strategic Portfolio Management (SPM) encompasses philosophies, capabilities, and processes—supported...

Making Employees Happier, More Productive, and Reassured
Companies have a responsibility to keep employees safe and maintain secure, functional workspaces that...

The Book of Knowledge -Customer Experience
Every customer interaction matters. But how can you deliver effortless experiences that build long-term...
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