The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and...

A tour of key low-code features and functionality on the Now Platform. Using the Now Platform for low-code...

This book consists of five chapters that explore: ...

Explore the unique benefits of partnering with a VMware Cloud Provider Different businesses require different...

According to the results of Frost and Sullivan's Digital Transformation survey, 99% of businesses are...

If you want to get your head in the cloud and get up to speed on the features in Office 365, you've come...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Cloud Calling provides a secure and resilient platform of feature rich voice communications with true...

Cloud providers can help ensure that your business stays ahead of the curve, but it's important that...

Brands across the world are planning to overhaul their customer experience strategies. Our new CX strategy...

Many of today's commercial buildings predate modern energy-saving tools and techniques. That means they...

The way we work has changed. Modern organisations are putting together new technology systems that allow...

We used to have separate physical devices for phone calls, email and chat, and video conferencing. Over...

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...