Analytics

Powering Data-Driven Innovation in Fintech
SingleStore is powering some of the most innovative Fintech companies around the world and across multiple...

Data as a Strategic Growth Asset in 2021
In Q1 of 2021, WBR Insights surveyed 100 Chief Data Officers and similar from buy-side and sell-side...

Microsoft Teams and Telephony
Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations...

The path to modern endpoint management is easier than you think
Setting up employee devices and supporting legacy applications has always been a drain on IT's time....

A Smarter Contact Centre for Employee and Customer Experience
For years, customer service has prioritized cost containment and contact deflection. Today, rising customer...

The Total Economic Impactâ„¢ Of VMware Workspace ONE for Windows 10
The purpose of this study is to provide readers with a framework to evaluate the potential financial...

Stay open for business — but closed to cyberthreats
E-commerce relies on always-on connectivity to customers whenever they want to access services. Your...

Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

Unified Promotions: An Offer Hard to Resist
Promotions are no longer a bait to lure customers and clear excess stock, they are now part of retailers'...

MetriStar Top Provider Award Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

97% of data sits unused by organisations
Data has the capability to transform your business, but only if it's collected and processed in the right...
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