How Zendesk Uses Slack
When technology is the core of your business, managing risk is a 24/7 concern.
There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There's the risk your data might be leaked, stolen or otherwise compromised.
And for platform companies like Zendesk, there's also the risk of fraud and abuse. Spammers using the platform to send mass unwanted emails. Brand impersonators, intent on spear phishing. Scammers using Talk, Zendesk's call center software, to commit voice fraud.
To safeguard its reputation as a safe, smart and friendly customer support platform, Zendesk has to be prepared for the unexpected, and Slack plays a big role in that.
Read More
By submitting this form you agree to Slack contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. Slack web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Applications, Cloud, Collaboration, Collaboration Software, Email, Network, SAN, Software, Spam
More resources from Slack
5 Things That Make Slack an Enterprise-grade ...
No one likes to be the 'No' guys. But a wave of new, consumer-like applications and cloud services crashing into the enterprise have sometimes forc...
How to Stay Connected with External Partners ...
Can't meet face to face with agencies, clients, consultants and customers? Try these tips for collaborating together in a shared Slack channel.
What Employees Really, Really Want From You: ...
When it comes to transforming how we work, we believe the best way to start is to ask the people doing that work.
That's why we're constantly...
