Service Management

The Evolving Workplace: Everything as a Service
Innovations in technology disrupt traditional business models. One way companies are already starting...

Three Ways to Make Cloud Your Business
The role of IT infrastructure and operations leaders has dramatically changed, and cloud evolution continues...

6 Trends ITSMs Must Address
Businesses in the IT Service Management (ITSM) sector are undergoing significant change. VARs, MSPs and...

5 ways Citrix Workspace puts user experience first
As technology has become integrated into almost every facet of how we work and live, user experience...

Getting Started with Advanced Analytics
This planning guide provides valuable information and practical steps for IT managers who want to plan...

Modern Blueprint to Insider Threat Management
Taking a People-Centric Approach to Your Insider Threat Management (ITM) Programme. Insider threats can...

Time to say yes to NoSQL
This whitepaper from Stratecast and Frost and Sullivan provides expert advice to business technology...

The Practical Guide to XLAs
No matter the size of your business – in 2021 and beyond – for IT organizations to effectively respond...

Deliver more reliable digital services by knowing what supports them
When a critical IT service goes down in your enterprise, how can you quickly determine the root cause,...

Leadership trends report: operating excellence
Optimising business operations used to mean just lowering costs and increasing profits. But today, you...

The Cloud for Better Comms
Technology has helped businesses make some giant leaps forward. But if you can't keep up with it, the...

8x8: Collaboration and AI Take Customer Care to the Next Level
This buyers guide examines the North American contact center market for both premise- and cloud-based...
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