IT Management
8x8: Collaboration and AI Take Customer Care to the Next Level
This buyers guide examines the North American contact center market for both premise- and cloud-based...
DataOps: Moving Financial Services Organizations Into The New Economy
There has never been a more uncertain—yet more promising—time for financial services organizations. Global...
The Modern Mailer
The world of print and postal communications is changing. With reducing average run lengths and the ongoing...
7 Leading Machine Learning Use Cases
Machine learning drives results While machine learning has moved beyond the hype to become a meaningful...
Your Data. Their Cloud.
In today's organizations, digital transformation is a vital imperative—and cloud services offer a proven...
Unmasking BEC and EAC
Whether they result in fraudulent wire transfers, misdirected payments, diverted payrolls, supply-chain...
Zero-Trust is the Outcome of Identity-Based Access Control
As the IT landscape evolves, new and more sophisticated cybersecurity threats continue to appear. These...
Penetration Testing For Dummies
Target, test, analyze, and report on security vulnerabilities with pen-testing Pen-Testing is necessary...
The US Customer Experience Decision-Makers' Guide 2019-20
The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...
MetriStar Top Provider Award Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...
Accelerate Enterprise Cloud Transformation Solution Brief
Staying competitive in today's rapidly changing marketplace demands innovating faster and delivering...
On the Agenda: The Year Ahead in Digital Transformation
Wondering how to make the journey to the cloud easier? IDG discusses how Citrix and Microsoft's joint...
Fast Track to the 5G Edge
As more service providers move toward 5G, they need a scalable, secure, cloud-native infrastructure that...
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