Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

This is a whitepaper by IDG on behalf of Adobe. Today, we don't know how we will return to our workplaces,...

Great customer experience is about giving customers more of what they want and need faster. It's about...

Crown Commercial Service Chooses Workday to Transform Finance and HR Systems By Streamlining Processes...

CIOs are on the hook to speed business processes and workflows that lead to improved customer and employee...

Stacks of papers that need to be signed, filing cabinets full of paperwork— these are quickly becoming...

For all businesses, innovation is crucial for competitiveness and survival but it is notoriously hard...

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

As well as increased delivery volumes, 'COVID sensitization' has led to customers expecting more. Last...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

For centuries, advances in technology have forced evolution in the way we live and do business. The fourth...

Digital workflows create great experiences and unlock productivity. As a ServiceNow® ITSM customer,...

There is a need to make complex, ad-hoc processes more accessible, more efficient, and executed with...