The ongoing COVID-19 crisis, economic uncertainty, and other shifts have made new technologies more important...

Another by-product of 2020 is the digital transformation that is happening within the retail industry....

Managing thru the pandemic and planning for future (Future of work theme) Innovation – Talking about...

Let's start by defining the term IT Service Management or ITSM. Basically, it's everything involving...

As well as increased delivery volumes, 'COVID sensitization' has led to customers expecting more. Last...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

Supporting work from anywhere. Addressing evolving security threats. Lowering IT spend. These are the...

All organizations have had to accelerate their digital workforce strategies to survive global disruption....

Process efficiencies and cost savings are among the most common benefits of automation, but its impact...

What if you could rapidly digitise key employee processes to better engage and delight your employees,...

When IT is held back by silos, progress grinds to a halt. Between expensive legacy systems that don't...

The New Remote Work Era: Trends in the Distributed Workforce is a global report analyzing organizational...

The exploding demand for digital services is a great opportunity for you to lay the foundation for business...

Learn the unexpected power of connecting operations across the enterprise to seize the upside and mitigate...