Digital transformation

The present and the future of higher education IT
Every sector, business and individual has had to adapt over the last 12 months as a result of the global...

CRM Evolved Introducing the Era of Intelligent Engagement
Digital Transformation, a key focus of successful organizations, proves itself a business imperative,...

Chart Industries vaporizes ransomware and malware
Malwarebytes enables IT to shift its focus to strategic security project work. The company in this case...

CCW Digital's Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

The Book Of Knowledge - Operating Excellence
Customers and employees now demand that enterprises make their operations more responsible, effective...

How Mature is your Content Strategy?
Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...

4 steps to automate and connect your organization
Every organization should be able to connect any system to ServiceNow to drive end-to-end process automation....

The Definitive Guide to Data Warehouse Modernisation
Data Management Patterns for Next-Generation Analytics and AI. Modern data management practices raise...

Cultivating a future-proof customer journey strategy
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

Silver linings from 2020, for the future of work
The metaphorical storm clouds that 2020 brought, undoubtedly contain business-critical silver linings....

IT Comms Plan Bundle
IT teams need to communicate important messages across their organization – from scheduled maintenance...

The Book of Knowledge -Customer Experience
Every customer interaction matters. But how can you deliver effortless experiences that build long-term...
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