Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

The 2019 IT Skills and Salary Report provides the most informative and revealing insights into the inner...

The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

In the wake of digitalisation, the trend towards mobile work practices is also leading to profound changes....

Video Overview of Vonage Contact Center and ServiceNow - Vonage Contact Center (VCC) for ServiceNow integrates...

Are you under pressure to release changes faster? Without the right continuous integration tools, it's...

Many IT organizations are in the process of modernizing their infrastructure, as part of either a digital...

When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...

Developing scalable, secure, high-performance web and mobile apps that empower users—while minimizing...

This e-book offers five fundamentals to help you find a new approach to identity access and management...

Society for Worldwide Interbank Financial Telecommunication (SWIFT) facilitates a huge number of financial...

IT administrators are right to draw a line in the sand when it comes to the software they install –...

Take the complexity out of your data infrastructure For organizations running legacy data infrastructure...

Technology in media evolves quickly. Once seen as buzzwords, AI and machine learning (ML) are now crucial...