The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

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In this report, Forrester states that, 'NoSQL has become critical for all businesses to support modern...

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Explore the top four business imperatives currently driving technology excellence and the combination...

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The story of 2020 is of the devastating COVID-19 pandemic, and of how the world adapted. The story of...

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In today's construction industry, data analytics is essential for maximizing performance and staying...

Cloud applications, platforms, and services are changing the way enterprises compete for customers. The...

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Digital Transformation changes expectations: better service, faster delivery, with less cost. Businesses...

Regulatory assessments such as CBEST, TBEST, TIBER, iCAST, and CORIE, are more than just tick box exercises...

The average person uses 36 cloud-based services every single day. Now it's up to IT operations teams,...