Collaboration
Part 2: Fragile to Agile - Withstanding uncertainty as an adaptive organization
As the world was subject to widespread transformation at the hands of COVID-19, the need for businesses...
The Beauty and Power of a Balanced Organic and Paid TikTok Marketing Strategy
MECCA Brands is Australasia's leading beauty retailer and uses its digital and physical presence to curate...
Reimagining IT service delivery and operations in unimagined times
Discover the top 3 ways adding Operation Management to your ITSM strategy can help your business be more...
Reinventing customer service
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and...
2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...
Enabling Great Customer Experience
The blueprint for success starts with a technologyfoundation that links an organisation's front- and...
The evolution of regulatory assessments: Building cyber and operational resilience
Regulatory assessments such as CBEST, TBEST, TIBER, iCAST, and CORIE, are more than just tick box exercises...
The Future of Work in Retail How technology is redefining jobs, capabilities, and expectations
The world is becoming more tech-forward, so it's no surprise that industries are too. In a world where...
Secure Beyond Breach
Securing the perimeter is no longer enough. The focus has shifted to ensuring your organization continues...
5 Signs MDR Is Right for Your Organization
Perhaps you've been considering a managed detection and response (MDR) solution, but you aren't quite...
Modernize Endpoint Protection and Leave Your Legacy Challenges Behind
2020 was an unprecedented year for security teams amid the global health crisis. The threat landscape...
Sweet dreams are made of these
Every minute your business is operating in the public cloud is costing you money. And the costs are growing...
Data Governance Is Everyone's Business
Erwin's contribution to data governance brings IT and business together for a new era in data-driven...
Leadership trends report: operating excellence
Optimising business operations used to mean just lowering costs and increasing profits. But today, you...
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