Did you know that approximately 300 billion emails are sent every day and that about half of all email...

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

During the pandemic, consumers are turning to customer service more than ever, thus it has become an...

A smooth integration is key to the success of any digital transformation project. Many organisations...

Giving customers choice, and simplifying the process Enterprises require scalable, high-performance cloud...

How can your business succeed in an interconnected world? By staying on top of new analytics and data...

The State of the Threat report is compiled by the world-renowned Secureworks® Counter Threat Unit™...

What if there was a model for methodically approaching migration of even your most entrenched relational...

Over the past year the world has borne witness to a burgeoning cybercrime economy and the rapid rise...

A little digging into the many recent, headline-grabbing data breaches reveals one common thread: It...

Patching vulnerabilities is a constant battle for organizations, which is why threat actors frequently...

Business email compromise (BEC) fraud affects organisations of all sizes across every industry around...

Many organizations see value in their document-based data and can access structured formats, however,...