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Empathy in the Age of AI - A Strategy Guide. How a New Approach to CX and Mobile Messaging Can Help You Bond with Millions of People

Empathy in the Age of AI - A Strategy Guide. How a New Approach to CX and Mobile Messaging Can Help You Bond with Millions of People

Brands across the world are planning to overhaul their customer experience strategies. Our new CX strategy...

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8x8: Collaboration and AI Take Customer Care to the Next Level

8x8: Collaboration and AI Take Customer Care to the Next Level

This buyers guide examines the North American contact center market for both premise- and cloud-based...

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Cloud communications and collaboration tools: Enabling a future-forward financial services industry

Cloud communications and collaboration tools: Enabling a future-forward financial services industry

Cloud adoption is growing within the financial services sector. A 2019 study from 451 Research shows...

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Microsoft Digital Defense Report

Microsoft Digital Defense Report

Over the past year the world has borne witness to a burgeoning cybercrime economy and the rapid rise...

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How Mature is your Content Strategy?

How Mature is your Content Strategy?

Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...

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You

You've Got BEC!

A Roundup of the 10 Biggest, Boldest, and Most Brazen Business Email Compromise Scams of 2020 and 2019. It's...

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