NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible,...

Today's agencies need better systems to help them make the most of their data. In this GovLoop report,...

Today's work environment looks a lot different than it used to. And it's still evolving. More of us are...

There is a need to make complex, ad-hoc processes more accessible, more efficient, and executed with...

Digital transformation (DX) is paving the way for the future of business, requiring the rapid adoption...

ServiceNow and ESI ThoughtLab surveyed over 900 senior business leaders in five industries across 13...

Did you know the average annual cost for insider threats is now $11.45M, according to Ponemon Institute?...

Data-driven decision-making (DDDM) uses facts, metrics, and data to guide strategic business decisions...

Great customer experience is about giving customers more of what they want and need faster. It's about...

The recent and rapid pace of change in the workplace has required companies to rethink their tools and...

Close transformation gaps and stay ahead of change. With market changes, global disruptions, competitive...

The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

Many businesses start their digital transformation journey by making changes to just one or two departments...

E-signatures create a secure and customer-friendly experience, are legally recognized in most countries,...