Fully updated to cover the 2019 exam release! CompTIA's A+ certification is an essential certification...

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Help your organisation adapt to the future of work. When, where and how we work has significantly changed...

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Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

Public cloud adoption is a reality for most enterprises: 65% of North American enterprises have adopted...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

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This book consists of five chapters that explore: ...