Latest resources from RingCentral
2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds o...
2022 Guide to Leading an Agent-Centric Contac...
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you'...
Hybrid Work: Why it's time to move your on-pr...
For years, the shift to cloud-based communications services was gradual, with some organizations going full force and others cautiously dipping the...