Latest resources from NICE
The Inner Circle Guide to Omnichannel
ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering more contact channels while maintaining the ...
7 trainable soft skills for outstanding agent...
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only around 7% of their time actually coaching....
2020 Customer Experience (CX) Transformation ...
During the pandemic, consumers are turning to customer service more than ever, thus it has become an essential key to drive company growth. As the ...