Latest resources from Genesys

Solve your call center’s seasonal capacity ...
Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there's no way to fully standardize your busine...

Improve customer satisfaction, sales and work...
Implementing artificial intelligence (AI) is one of the most important things you can do to give your business a competitive edge today—and over ...

Study shows retailers ignoring tools to fight...
The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging retailers to do all they can to impr...