Latest resources from Genesys
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Implementing artificial intelligence (AI) is one of the most important things you can do to give your business a competitive edge today—and over ...
Study shows retailers ignoring tools to fight...
The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging retailers to do all they can to impr...
Solve your call center's seasonal capacity pr...
Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there's no way to fully standardize your busine...